Fun88 Privacy Policy

Fun88 ("we", "us", "our") operates the online gaming platform accessible at fun88-fun88.app. We are the data controller responsible for the personal information you provide when you register, use our services, or interact with our platform in any way.

This Privacy Policy applies to all personal data collected through the Fun88 website, mobile application, and any related services. It covers how we collect, store, use, share, and protect your personal information, and explains the rights you have in relation to that data.

By registering an account or using the Fun88 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, please do not use our services. You may contact us at any time with questions or concerns about this policy.

Fun88 collects personal data in several ways: directly from you when you register or use our services, automatically when you interact with our platform, and occasionally from third-party sources such as payment processors and identity verification providers. We only collect data that is necessary for the purposes described in this policy.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is strictly necessary for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.

Fun88 uses your personal data only for legitimate purposes directly related to providing and improving our services. We do not use your data for purposes that are incompatible with those stated in this policy. Below is a clear breakdown of how we use each category of data.

• Account management: We use your identity and contact data to create and manage your Fun88 account, verify your identity, and communicate important account-related information.
• Payment processing: Financial data is used to process deposits and withdrawals, detect fraudulent transactions, and comply with anti-money laundering regulations.
• Platform personalisation: Usage data helps us tailor your experience on Fun88, including recommending games you might enjoy and displaying relevant promotions.
• Security and fraud prevention: Technical data and usage patterns are analysed to detect suspicious activity, prevent unauthorised access, and protect the integrity of the platform.
• Regulatory compliance: We are required by law to collect and retain certain data for anti-money laundering, know-your-customer, and responsible gaming compliance purposes.
• Marketing communications: With your consent, we may use your contact data to send you promotional offers, bonus notifications, and platform updates. You can opt out at any time.
• Customer support: Communications data is used to resolve your queries, improve our support processes, and train our support team.
• Platform improvement: Aggregated and anonymised usage data is used to analyse platform performance, identify technical issues, and develop new features.

Fun88 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing is necessary to perform the contract between you and Fun88 — for example, to operate your account and process your transactions.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering laws, know-your-customer requirements, and responsible gaming regulations.
• Legitimate interests: Processing is necessary for Fun88's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For certain processing activities — particularly marketing communications and non-essential cookies — we rely on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Fun88 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with applicable privacy laws.

• Payment processors: We share financial data with payment service providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by strict data security obligations.
• Identity verification providers: We share identity and verification data with KYC and AML service providers to verify your identity and comply with regulatory requirements.
• Game providers: We share limited usage data with our game software providers to enable gameplay and resolve technical issues. Game providers do not receive your financial or identity data.
• Analytics providers: We share anonymised and aggregated technical and usage data with analytics platforms to help us understand how the platform is used and where improvements can be made.
• Regulatory authorities: We may be required to share your data with financial intelligence units, gaming regulators, or law enforcement agencies where required by law or court order.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of Fun88's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and your options in relation to your data.

Fun88 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit our website. Cookies do not contain viruses or malware and cannot access other files on your device.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Fun88 platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

Fun88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below outlines our standard retention periods for different categories of data.

• Account data: Retained for the duration of your account plus 5 years following account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC and verification documents: Retained for 5 years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for 3 years from the date of consent, or until you withdraw your consent, whichever is earlier.
• Technical and usage data: Anonymised and aggregated after 12 months. Raw technical logs are deleted after 90 days.

When your data is no longer required, Fun88 will securely delete or anonymise it. Where deletion is not immediately possible due to technical constraints, we will isolate the data from further processing until deletion can be completed.

Fun88 takes the security of your personal data seriously. We have implemented a comprehensive set of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• All data transmitted between your device and Fun88 servers is encrypted using 256-bit SSL/TLS encryption.
• Personal data is stored on encrypted servers located in secure, access-controlled data centres.
• Access to personal data is restricted to authorised Fun88 personnel who have a legitimate business need to access it.
• All staff with access to personal data receive regular data protection and security training.
• Fun88 conducts regular security audits, vulnerability assessments, and penetration testing.
• We maintain an incident response plan to ensure rapid and effective action in the event of a data breach.

As a Fun88 member, you have a number of rights in relation to your personal data. Fun88 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact our support team at [email protected].

Fun88 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

Fun88 is strictly an adult platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on Fun88 or provided us with personal data, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

Fun88 operates globally, and your personal data may be transferred to and processed in countries outside of Bangladesh. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your data to the same standard as required under applicable data protection law.

These safeguards may include standard contractual clauses approved by relevant data protection authorities, binding corporate rules, or transfers to countries that have been deemed to provide an adequate level of data protection. If you would like more information about the specific safeguards in place for international transfers of your data, please contact us at [email protected].

Fun88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will notify you by email and display a prominent notice on the Fun88 platform at least 7 days before the changes take effect.

The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Fun88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Fun88 handles your personal data, please do not hesitate to get in touch. Our data protection team is available to assist you.

• Email: [email protected] — we aim to respond to all privacy-related enquiries within 24 hours.
• Live Chat: Available 24/7 directly from the Fun88 website and app. Average response time under 2 minutes.
• Support languages: English and Bangla.

For information about our gaming rules and account policies, please read our Terms and Conditions. For information about responsible gaming tools and support resources, please visit our Responsible Gaming page.